At MOON, we are committed to complying with the European standard EN 1888-2, which sets the highest standards for the safety and quality of baby carriages. These standards are guaranteed by recognized testing institutes to keep you and your little ones safe.

But we are concerned with more than just standards: MOON-FAMILY stands for exceptional durability and top quality. However, should a problem occur, our service specialists are on hand to quickly repair your stroller in our in-house workshop.

The path to a solution begins with the specialist retailer, who will record your complaint and start the repair process. As a rule, it only takes five working days from the time you drop it off to the return of your professionally repaired baby carriage - bring it in on Monday and pick it up again on Friday.

If you would like to contact us directly, you can find the appropriate form here: